FAQs

 


  • Will I really be locked in a room? 

For fire safety reasons, as well as the general comfort of our customers, we will not lock you inside a room. You always have to option of exiting through the door you came in, however the goal is to find another way out.


  • Who can play your rooms?

Anyone can play our rooms (8 years old and plus)!  You don’t need specialized knowledge to solve the puzzles, just an open mind and good observational skills. However, young children below the age of 12 may be accompanied by one adult at their choice.


  • How long is one booking?

One booking is a 60 minute time frame, however we recommend players to arrive 10-15 minutes early for payment and explanation of the process. There is an opportunity after the game to take pictures with props and signs in our lobby.


  • What should I bring?

We ask that you bring a pair of indoor shoes if bad weather,  or socks that you are willing to wear in the room.  we also recommend you to wear comfortable clothing.


  • Is there anything I CANNOT bring?

No cell phones or cameras are recommended  in the rooms, to avoid phone calls that interrupting the game or leaking answers or cheating on puzzles. You will not require any gadgets or tools that we do not provide.


  • What if we are stuck in the middle of the game?

Our rooms are monitored via CCTV by our friendly game master, who will be available to provide hints or clues to assist you should you need them. However, we believe the satisfaction lies in escaping the room with minimal assistance. In any case of emergency, please return and exit the door you entered.


  • Is there a minimum or maximum limit of group members?

No cell phones or cameras are recommended  in the rooms, to avoid phone calls that interrupting the game leaking answers or cheating on puzzles. You will not require any gadgets or tools that we do not provide.on on this.

 

  • If I have booked my group, can someone else book in for the same time slot ?

In general, we do not book multiple groups together. If this were to happen for some reason, we would contact the second group that booked (first come, first serve) and work with them to reschedule


  • Do you accept corporate or mass bookings?

Yes! Our rooms are great for corporate team-building and team-bonding sessions. Corporate and mass bookings are welcome. Please call us at 709 437 1266 or email: info@breakoutnl.com


  • How do I book?

Booking online is preferable (see top right link in our menu) however you can also call or email and have one of our representatives book the room for you.


If there are any questions that you have that are not on this page, please do not hesitate to contact us and we will get back to you as quickly and concisely as possible!